Common queries answered
Frequently asked Questions
According to our stats most customers receive their order within 10 days from when we ship their order, although it’s usually around 6 days. We try to ship within 24 hours of receiving your order.
You can change your shipping and billing addresses by going to My Account
When your order is shipped you will receive a link to track your order.
Please use the form on this page if you need to reach us. We are always happy to answer any questions about our Molino Glass products, the website or your orders.
Please let us know as quickly as possible using the contact form on this page.
Currently we only ship to addresses in the USA and Canada.
We will be offering delivery to other countries as soon as possible.
It depends on the products you order, where possible we try to ship everything in one package. We offer Free Shipping on orders over US$50 so it doesn’t really matter if your order comes in more than one package as there is no extra cost to you.